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SHIPPING POLICY

1. Shipping and Delivery

At Zoravar Fragrance, we strive to deliver your orders in a timely and efficient manner. Below are the details regarding our shipping policies:

Shipping Locations

We currently ship across India. International shipping is not available at this time.

Processing Time

  • Orders are typically processed within 1-3 business days from the date of purchase.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may vary slightly.

Estimated Delivery Time

  • Metro Cities: 3-5 business days

  • Other Cities & Rural Areas: 5-10 business days

  • Remote Locations: 7-12 business days

Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances such as weather conditions, logistical issues, or natural calamities.

2. Shipping Charges

  • Standard Shipping: A nominal shipping fee may be charged based on the delivery location and order size. The exact shipping cost will be calculated at checkout.

  • Free Shipping: We offer free shipping on orders above **Rs 499** (subject to promotions and updates).

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order through our courier partner’s website using the provided tracking details.

4. Cash on Delivery (COD)

  • COD is available for select pin codes.

  • An additional COD fee may be applicable and will be displayed at checkout.

  • If a COD order is refused upon delivery, we reserve the right to limit future COD orders for that customer.

5. Undeliverable Packages

In case a package is undeliverable due to an incorrect address, recipient unavailability, or other issues, the order may be returned to us. If this occurs, we will contact you to arrange for re-shipment (additional charges may apply) or offer a refund minus the shipping costs.

6. Lost or Damaged Shipments

  • If your order is lost in transit, please contact our support team within 7 days of the expected delivery date for assistance.

  • If your package arrives damaged, please share images of the package and its contents with us at zoravarfragrance.official@gmail.com / (+91) 7003299974 within 48 hours of delivery to initiate a claim.

7. Order Modification & Cancellation

  • Orders can be modified or canceled within 12 hours of placing the order.

  • Once an order is shipped, modifications or cancellations are not possible.

8. Contact Us

For any shipping-related inquiries, please contact us at:

​

Zoravar Fragrance
Hide and Stitch Enterprises
Email: zoravarfragrance.official@gmail.com
Phone: (+91) 7003299974
Address: 46P/H/6, GORA CHAND ROAD, KOLKATA-700014

By placing an order with Zoravar Fragrance, you agree to the terms of this Shipping Policy.

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